InvGate AI Hub
Tools to help IT teams do their jobs faster and more effectively.
A pragmatic approach to AI in the service of IT teams
Our goal has always been to build the tools that IT teams use to enable every other team in the company, and to make complex tasks and processes feel and look simple. This is why we built the products that millions around the world use today.
Now, over a decade after we launched our first solutions, we are building the tools for the next era of technology-enabled human interactions. Beyond the hype, AI is all about unlocking capabilities in human beings. And we’re very bullish on what this will mean for IT teams worldwide.
Articles
InvGate's AI Hub automatically generates knowledge articles from IT incidents
Carl Franzen
06 March 2024
ChatGPT & the Enterprise: Balancing Caution and Innovation in the Age of AI" msgstr
Ariel Gesto
09 April 2024
Daniel Ciolek, Head of Research and Development at InvGate - Interview Series
Antoine Tadif
22 April 2024
AI Hub Tools
AI-Improved Responses
Respond faster to common incidents by leveraging generative AI.
- Clear, concise messages for all agents to speed up interactions.
- Less time crafting and editing messages ; more time to focus on actually resolving the issue.
Contextual knowledge article summaries
Efficiently deliver tailored knowledge base article summaries to users, ensuring quick access to relevant information.
- The right answer, always. As the bot will contextualize the KB article before sharing it.
Knowledge article generation
Automatically service incident resolutions into knowledge articles to keep your Knowledge Base up-to-date.
- Less than 30 seconds to create a first article (based on internal testing).
- Encouraged self-service Accelerates the availability of relevant and accurate information in the knowledge base, giving end-users more and better self-service options.
Ticket Summarization
Generate a quick summary of the ticket activity to speed up resolution when escalation, collaboration, or approvals are needed.
- Less than 1 minute to onboard someone new to a complex ongoing incident (based on internal testing).
- Save time for approvers and L2 Highlights what matters and steps taken so far, facilitating resolution or approval.
Keyword Generation
Simplify category creation and ticketing by automatically suggesting keywords, enhancing user navigation and organization.
- 32% reduction in misclassified tickets (based on internal testing).
- Quick configuration: Admins can quickly add accurate keywords to any category, reducing the time and effort required for manual configuration.
What's coming next
Smarter MS Teams Virtual Agent
Conversational experience
Create a more fluid and conversational support experience as the Virtual Agent provides better and more accurate responses to users inquiries.
Solution-based responses
Instead of redirecting users to the knowledge base, the Virtual Agent offers customized assistance by offering solutions based on knowledge articles to their requests without leaving the chat.
Preventive / proactive support
Root cause analysis
The AI quickly analyzes incoming incidents, offering immediate insights into potential root causes.
Anomaly detection
The AI generates major incidents or alerts when specific events or conditions that could lead to service disruptions occur, alerting the support teams in order to mitigate the impact.
Workflow analytics
Gain actionable insights into workflow performance, identifying bottlenecks and areas of improvement to drive organizational efficiency.
AI applied to ITAM
Natural language search
Simply write what you’re looking for and get the results you need (ie. “Computers from remote workers that have a critical update missing”
Automatic CMDB (CI dependency mapping)
Build an automatic map of relationships enhanced by AI.
AI software & hardware normalization
On top of current capabilities, AI-driven normalization adds a new layer of intelligence to InvGate Asset Management to further ensure accurate and consistent records of software and hardware assets, saving IT teams even more time.
Smart alerts
Reduce CI management time and focus on the most critical ones with alerts that use multiple information sources as input including InvGate’s Agent, usage data, and more.
Auto-healing
The system can automatically execute corrective actions when a set of conditions are met.
Language support
Spell-checker
When a potential grammar error is detected, the AI provides suggestions for corrections. The agent can then choose to accept or reject these suggestions based on the context of the communication.
Translations
The AI translation feature allows agents to communicate seamlessly with users who speak languages different from their own.
