AI in the service of IT teams
InvGate AI Hub for Service Management provides agents with a handful of intelligent features built and designed to help them provide better support.
Save time by improving your responses with generative AI
Improve your responses and speed up ticket resolution with generative AI. InvGate’s AI service analyzes the ticket details and the draft response and gives you the possibility to expand, summarize, or change the tone of your reply.
Efficiency and time-saving
Save up to 28% of the time spent crafting responses.*
Accuracy and consistency
Deliver clear, concise responses across all support teams.
*Based on internal testing.
One-click ticket summaries
Create a quick summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
Faster resolution times
Takes less than 1 minute to onboard someone new to a complex ongoing incident.*
Easier collaboration
Team members spend less time sifting through lengthy ticket histories and more time actively resolving the issue.
Information-sharing
Agents can choose to post the summary as an internal comment as a way to share insights with their team.
*Based on internal testing.
Create knowledge articles in seconds
Automatically transform service incident resolutions into knowledge articles to keep your Knowledge Base up-to-date with generative AI.
Automated drafting
Takes less than 30 seconds to create a first article* based on the ticket resolution details, so agents no longer need to start from scratch
Easily updated Knowledge Base
Ensures that all relevant information is promptly documented and available on the Knowledge Base for future reference.
Encourage self-service
End-users gain confidence in self-service options and are less inclined to create a service request.
*Based on internal testing.
An even smarter Virtual Agent
Improve your support through your Virtual Agent by providing a quick summary of relevant knowledge articles to users.
Lower ticket volume
By highlighting the most relevant aspects of the articles in a more accessible format, the summary helps users grasp the main concepts leading to up to 15% less tickets created through chat.*
Improved user experience
Users can access relevant information from the suggested articles directly on the chat before opening them.
*Based on internal testing.
Less misrouted tickets
Automatically transform service incident resolutions into Expand the keywords related to your service categories automatically to make it easier for users to find and select the correct category when creating a ticket.
Quick configuration
Admins can quickly add accurate keywords to any category, reducing the time and effort required for manual configuration.
Optimize ticket routing
Reduces user errors in ticket creation by 30%*, so support teams don't have to spend time redirecting tickets that don't belong to them.
*Based on internal testing.
AI-powered features are revolutionizing the way businesses handle support requests
Here are some of the benefits of using these advanced features:
Increase Efficiency
Make time for support agents to focus on more complex issues by automating repetitive tasks and reducing response times.
Discover the possibilities of AI
Check out our series of articles on the InvGate blog for in-depth insights and best practices on incorporating AI into your IT service management operations.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
