Leverage AI to improve agents responses
Get suggestions to improve agents’ responses and speed-up support times by leveraging generative AI.
Save time by improving your responses with generative AI
Improve your responses and speed up ticket resolution with generative AI. InvGate’s AI service analyzes the ticket details and the draft response and gives you the possibility to expand, summarize, or change the tone of your reply.
Efficiency and time-saving
Save up to 28% of the time spent crafting responses.*
Accuracy and consistency
Deliver clear, concise responses across all support teams.
*Based on internal testing.
Explore other AI features
Ticket summarization
Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
Knowledge article generation
Automatically transform service incident resolutions into knowledge articles
Contextual knowledge
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
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Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
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Self-Service
Encourage self-help
AI
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Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
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ITIL
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Knowledge Base
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Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
