Create ticket summaries
Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
One-click ticket summaries
Create a quick summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
Faster resolution times
Takes less than 1 minute to onboard someone new to a complex ongoing incident.*
Easier collaboration
Team members spend less time sifting through lengthy ticket histories and more time actively resolving the issue.
Information-sharing
Agents can choose to post the summary as an internal comment as a way to share insights with their team.
*Based on internal testing.
Explore other AI features
Improved responses
Get suggestions to improve agents’ responses and speed-up support times by leveraging generative AI.
Knowledge article generation
Automatically transform service incident resolutions into knowledge articles.
Contextual knowledge
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
