Improve knowledge sharing on the Virtual Agent
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
An even smarter Virtual Agent
Improve your support through your Virtual Agent by providing a quick summary of relevant knowledge articles to users.
Lower ticket volume
By highlighting the most relevant aspects of the articles in a more accessible format, the summary helps users grasp the main concepts leading to up to 15% less tickets created through chat.*
Improved user experience
Users can access relevant information from the suggested articles directly on the chat before opening them.
*Based on internal testing
Explore other AI features
Improved responses
Get suggestions to improve agents’ responses and speed-up support times by leveraging generative AI.
Knowledge article generation
Automatically transform service incident resolutions into knowledge articles.
Ticket summarization
Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
