Optimize and accelerate support processes
Unlock the full potential of your support teams with automation and improve the effectiveness and efficiency of your operations.
Optimize support processes with automated request allocation
Automatically assign incoming service requests to the appropriate help desk based on the type of request, urgency, and the skills and availability of agents to ensure the most qualified team handles them in a timely manner.
Embrace our no-code tailored automations
Automate multiple actions using a powerful automation configuration engine based on conditions. Free agents from manual tasks, allowing your operation to scale and become more efficient.
Workflows that solve whatever you need
For more complex needs, Service Management incorporates automated actions within the different workflows created in the tool. This could be any action where the need to minimize manual and repetitive tasks is required, such as requesting approvals, creating task lists and information forms or sending emails and notifications.
Boost agent efficiency with automated article suggestions
Automatically suggest relevant knowledge base articles to support teams when working on a request, so they can quickly find the answers they need.
Benefits of Automation
Improve efficiency
Reduce manual effort, streamline workflows and increase the speed and accuracy of routine tasks.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
