Customer Experience

Dedicated support every step of the way

From initial implementation to ongoing training and support, we are here to help you succeed.

Watch: Meet the team that makes it all possible

Powering top IT teams around the world

“We are one full support department now, which is amazing. Even though it spans so many groups and teams, InvGate Service Management is one place to go for help. And from an end-user perspective, that’s just amazing.”

IT Service Desk Manager

Megan Engels

“At Farmacity, we are transforming the way we work to become more agile. InvGate Service Management is accompanying us in this transformation process, helping us implement changes in a transparent way to the entire organization.”

Level One Support Efficiency Leader

Marcos Aste

“In our search for a tool, InvGate was the one that best suited us in terms of cost-benefit, leveraging this with very good knowledge base management and a great self-service portal.”

Manager of End-user Services

Nancy Esersky

Trusted by clients in 50+ countries

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Customer First

Delivering the perfect combination of great IT solutions and excellent support

There are more than a few reasons why 97% of our customers recommend us on Gartner.

Industry certifications

When you choose InvGate, you can trust that you are getting a solution that is built to the highest industry standards.

Have your IT solutions up and running in weeks

Implementation made easy

Faster low-code customization

Build a service platform with no coding experience thanks to our low-code setup.

Implementation support team

Get step-by-step guidance tailored to your specific needs.

Onboarding and user adoption

Drive faster adoption with training sessions for agents and guidance resources for users.

Implementation

Have your IT solutions up and running in weeks

We know that each implementation is different. This is why we work closely with you to understand your specific needs to ensure a smooth implementation process and develop a plan to have your IT solutions up and running in weeks.

Watch how to implement Service Management in one day

Customized support

AI-enhanced agent assistance

Leverage AI-powered solutions to help agents decrease request handling time.

Customer Success team

Receive the ongoing guidance and training you need to fully take advantage of the solution’s capabilities.

Continuous product updates based on customer feedback

We release periodic product updates and new features based on our customer feedback.

Customer Success

Ongoing support to make the most out of each solution

When it comes to technology, it’s not just about having the right tools, it’s also about having the right support. We are committed to providing customized support and continuous guidance to help you get the most out of our solutions.

Support

The always-on assistance you need to reach your goals

Our team will be with you every step of the way, whether you need help troubleshooting or upgrading to new features.

24/7 critical incident response

24/7 support for critical service availability issues.

15m response time SLA for critical incidents

First response for critical incidents in 15 minutes.

Dedicated hosting

Hosting of services and data in an environment dedicated to a single customer.

Full cross region hot standby

Independent hot standby systems for faster disaster recovery procedures.

Discover what InvGate can do for your next project

This is just a glimpse of everything InvGate can do for you. Let’s get in touch and work together on your next project.

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