Microsoft Teams

Harness the Power of Microsoft Teams

Integrating Microsoft Teams with your InvGate Service Management lets you turn an already prevalent communication channel within your organization into a productivity powerhouse. Our solution mitigates issues of unequal workload, centralized tracking, and reporting difficulties, transforming potential chaos into a streamlined Service Management experience.

Enrich Your Omnichannel Support

The InvGate Service Management integration with Microsoft Teams centralizes your support channels into one robust platform. Avoid scattered information and leverage your team’s productivity with seamless data tracking and handling. This integration even brings in tickets from Teams into your service desk reports, improving your data scope and accuracy.

Simplify End-User Interaction

The Microsoft Teams chatbot, facilitated by our integration, makes it effortless for end-users to interact with the support team. The chatbot replicates the service desk experience within the familiar interface of Microsoft Teams, further simplifying request creation, approval processes, and open request tracking.

Benefits

Unlock Your Team’s Potential with InvGate Service Management’s Microsoft Teams Integration

Watch video: Integrating Microsoft Teams with your Help Desk: How to Do It, and Why It’s a Good Idea

Avoid Overload

The integration ensures a fair distribution of tasks, preventing overload and enhancing productivity.

Enhance Resolution Times

The MS Teams integration facilitates direct communication, helping to resolve issues faster.

Gain Work Visibility

With the integration; your team can view all their assigned requests directly in Microsoft Teams.

Omnichannel Centralization

The Microsoft Teams integration centralizes in InvGate Service Management different communication channels, providing a single, efficient platform for all IT support communication.