FileWave

Unifying Asset Management: InvGate Service Management meets FileWave

With InvGate Service Management and FileWave integration, your IT service management can reach new heights. Explore the seamless connectivity between these platforms, allowing your team to gain a holistic view of all assets and efficiently manage service requests.

Streamlined IT service operations

Experience smoother IT service operations with InvGate Service Management and FileWave integration. This melding brings together asset association to service requests, user profile enrichment with FileWave data, and asset link management throughout workflow stages, significantly enhancing service delivery.

Boosted data-driven insights

Integrating InvGate Service Management and FileWave goes beyond Service Management; it aids in crafting insightful, data-driven decisions. Use the extensive search feature for quick and accurate location of Configuration Items (CIs). Plus, utilize FileWave data to generate comprehensive reports for more informed decision-making.

Benefits

Capitalizing on InvGate Service Management and FileWave integration: your key benefits

• Enhanced visibility: Access complete and accurate asset data directly from service requests, improving decision-making and efficiency.
• Flexible workflow integration: Link FileWave assets at any stage of the workflow for better context and faster resolution of service requests.
• Improved searchability: The integration’s powerful search function enables easy location of Configuration Items, speeding up service request resolution.
• Informed decision-making: Use FileWave data to create detailed reports in InvGate Service Management, providing actionable insights for your ITSM strategy.